FAQs

Q: What materials are used in your handbags?
A: Our handbags are made from high-quality faux leather/genuine leather and premium accessories to ensure durability.

Q: How do I take care of my handbag?
A: To maintain your handbag’s quality:

  • Avoid exposure to direct sunlight and moisture.
  • Clean with a soft, dry cloth.
  • Store in a dust bag when not in use.

Q: What is your return policy?
A: You can return unused handbags within 7 days of receiving your order. The item must be in its original packaging with tags attached.

Q: How do I request a return or exchange?
A: Contact our support team at contact.thejadi@gmail.com with your order details, and we’ll guide you through the process.

Q: Are returns free?
A: Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

Q: How can I contact customer support?
A: You can reach us via: